Returns & Exchanges
At Alder Jewellers Paris, we want you to be completely satisfied with your purchase. We offer a 14-day return window for all unworn, original condition pieces to ensure your experience is as refined as our jewelry.
Initiate Your Request
Contact our concierge team via our online portal or email with your order number and the reason for your return to receive a personalized authorization code.
Prepare Your Package
Place the item in its original Alder Jewellers velvet box and protective packaging, ensuring all certificates of authenticity and tags are included.
Secure Shipment
Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location; we recommend obtaining a tracking receipt for your records.
Inspection and Refund
Once our atelier verifies the item's condition, your refund will be processed to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing